Acceptable Use Policy

Effective Date: 22/10/2025
Last Updated: 22/10/2025

1. About Us

This Acceptable Use Policy (“Policy”) sets out the terms between you and us under which you may access our website www.betterware.co.uk (“our site”).
Our site is operated by The Plastic Box Company Limited, trading as BetterWare (“we”, “our”, or “us”).
We are a company registered in England and Wales under company number 06529309, with our registered office at Pendle Court, 4 Mead Way, Padiham, Burnley, Lancashire, BB12 7NG.
Our VAT number is GB 931 6466 19.

By using our site, you confirm that you accept this Policy and that you agree to comply with it. If you do not agree, please refrain from using our site.

2. Purpose of This Policy

This Policy supplements our Terms and Conditions and is intended to ensure that our site remains a safe, reliable, and lawful platform for all users.
It applies to all users and visitors to our site, including those who purchase goods, create accounts, or interact with our content.

3. Prohibited Uses

You may use our site only for lawful purposes. You may not use our site:

  • In any way that breaches any applicable local, national, or international law or regulation.

  • In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.

  • To send, knowingly receive, upload, download, use, or re-use any material which does not comply with our content standards.

  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material (spam).

  • To knowingly transmit any data, send, or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

  • To attempt to gain unauthorised access to our site, the server on which our site is stored, or any server, computer or database connected to our site.

You must not:

  • Attack our site via a denial-of-service attack or a distributed denial-of-service attack.

  • Interfere with, damage, or disrupt any part of our site or any equipment, network, or software used in its operation.

We will report any such breach to the relevant law enforcement authorities and cooperate with them by disclosing your identity.

4. Interactive Features

If we provide interactive services (such as product reviews, customer forums, or Q&A features), you must use them responsibly and in accordance with this Policy.
You must not post or submit content that:

  • Is defamatory, obscene, offensive, or inflammatory.

  • Promotes discrimination, hatred, or violence.

  • Infringes any copyright, database right, or trade mark of another person.

  • Misleads others or impersonates another person.

  • Advocates, promotes, or assists any unlawful act.

We reserve the right to remove any content that breaches these standards.

5. Your Account and Information

If you create an account on our site, you must:

  • Keep your login credentials secure and confidential.

  • Ensure that any information you provide is accurate and kept up to date.

  • Not share your account or use another person’s account without permission.

We reserve the right to suspend or terminate accounts that are used in breach of this Policy or our Terms and Conditions.

6. Suspension and Termination

We determine, at our discretion, whether your use of our site breaches this Policy. When a breach occurs, we may take such action as we deem appropriate, including:

  • Immediate, temporary, or permanent withdrawal of your right to use our site.

  • Immediate, temporary, or permanent removal of any posting or material uploaded by you.

  • Issue of a warning to you.

  • Legal proceedings for reimbursement of all costs (including administrative and legal costs) resulting from the breach.

  • Disclosure of such information to law enforcement authorities as we reasonably feel necessary.

7. Changes to This Policy

We may revise this Policy at any time by amending this page. Please check this page periodically for any updates. Continued use of our site after changes are posted means you accept the revised Policy.

8. Contact Us

If you have any questions about this Acceptable Use Policy, please contact us at:

BetterWare (The Plastic Box Company Limited)
Pendle Court, 4 Mead Way, Padiham, Burnley, Lancashire, BB12 7NG
Email: help@betterware.co.uk
Website: www.betterware.co.uk